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During the COVID-19 pandemic Laura, a Müller Milk & Ingredients apprentice, who works in the creamery department at Müller Milk & Ingredients’ Severnside Dairy, stepped up to cover a shift leader role, swapping her 9-5 hours to shifts working both days and nights. 

Laura started on the Eden apprentice programme in Advanced Dairy Technology in 2017. During her time on the programme, Laura has focused on college work and completing projects, gained experience from two mentors, set herself the challenge of gaining experience within each of the 5 departments across the Creamery at Severnside. Then in her final year, focused on completing her final year project as well as working with the Private Label Flavoured milk team  

Throughout the COVID-19 crisis Müller Milk & Ingredients’ (MMI) has helped to feed the nation and that is all down to colleagues like Laura who stepped up in the face of adversity.  

Due to the pandemic, Severnside’s Creamery department needed a Shift Leader and Laura stepped up. Laura’s manager and mentor Rob, Operational Excellence Lead at MMI Severnside, congratulated her for taking on this challenge:  

“This is a very challenging role, one that is usually reserved for managers with experience in front line leadership. Laura stepped up and impressed everyone with her ability to manage a highly skilled work force. 

This also meant Laura was working full time, across both day and night shifts, all while completing her final year assessment.  

Laura is a real asset to MMI, always ready to jump in to fill gaps where required, and still managing to work on projects that will make the site more efficient.  

Juggling this new role, continuing her final year assessment and working on projects all throughout a global pandemic has paid off for Laura, not only is she more confident, but I’ve seen a will to succeed blossom in her. I’ve no doubt that Laura will go on to do great things in her career starting with her new role as Technical Support Officer.”