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Vodafone

During COVID-19 Jack Rooke, a Data Analytics Apprentice, participated in a project that was highly valued in the department as we were improving automated processes for Large Enterprise Customers, taking care and enhancing their service at the most difficult times.

Jack proactively participated in the data alignment and data cleansing activities that were key to successfully complete the Customer Automation, not only improving the scripts but providing support to Operational, Business Analysts, Customer Delivery and IT teams.

Jack Rooke’s role is a level 6 data analytics degree apprentice in Vodafone Business. He joined the UCC Service Orchestration & Data team at Vodafone in September 2019. Within the team we provide technical solutions for Vodafone Business products, in the context of Unified Communications and Connectivity. During COVID-19, we aimed to support and maintain our customer solutions, ensuring the service will be preserved at all times since communications are critical at the most difficult times like lockdowns.

Jack Rooke participated in a project that was highly valued in the department as it improves automated processes. It was not directly related to improve customer experience during COVID-19, however it helps to maintain the provisioning service and automatic billing process up and running with no extra consequences nor concerns to be addressed by customers.

Jack took ownership of the developments in a critical time for the team as the rest of engineers were working at maximum capacity, and very quickly became the expert of the scripts, in a way that provided support to Operational teams, Business Analysts, Customer Delivery and IT teams.

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Manchester Metropolitan University – City of Wolverhampton Council

Gurdeep Aulakh, a Senior Architect Manager / Digital and Technology Solutions (Masters) Degree Apprentice in response to COVID-19, has been helping support Council staff set-up working from home. Outside work he’s been volunteering to support council services for all at risk groups including the homeless.

Volunteering outside of work, Gurdeep’s been able to contribute as part of the wider effort of the council’s response to COVID-19 and continue to deliver key critical services to residents during this difficult time. He felt this was part of his civic duty to ensure all vulnerable people and those at risk got the help, support and food needed.

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Manchester Metropolitan University – Pizza Hut

Aaron Oreschnick, General Manager / Chartered Manager Degree Apprentice worked throughout the pandemic as his restaurant was one of the 47 restaurants that stayed open since the start of lockdown. Supporting the local community with access to food and working with delivery partners as well, Aaron and his team have prepared and donated approx. 900 meals a week to NHS Heroes, St John’s Ambulance, care workers, and charities.

It was important for Aaron and his team to support their local community, including those in isolation or the vulnerable to ensure they had access to food. They were supported in this endeavour by delivery partners; Deliveroo, Uber Eats and Just Eat. Since lockdown, they have innovated in their approach and now offer click and collect and takeaway options so those that those who are struggling to get into the supermarket can get food – but also for those key workers who have worked 12+ hour days can treat themselves to a pizza and a slice of normality.

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Manchester Metropolitan University – Youth Elements

Amina Waldron’s, Founder and Managing Director / MBA Degree Apprentice worked with Youth Elements and as a response to the Coronavirus pandemic, the company was able to take ‘Project WOW – Winning on Wellness’ onto a variety of social media platforms.

Project WOW was created in order to empower, inspire and motivate others to allow people to find time to focus on themselves during the difficulties of lockdown.

The company recognised and understood the importance of mental health and wellness during lockdown and how this was going to impact everyone in a variety of ways. Amina’s work during the COVID response has been important as they have focused on supporting people’s mental health and wellbeing.

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Manchester Metropolitan University

During the Covid-19 crisis Mark Binks a Technical Officer was undergoing his Chartered Manager Degree Apprentice at Manchester Metropolitan University.

Mark saw a call out on social media for emergency PPE to support local practitioners during the COVID-19 pandemic and decided to act. Upon finding an open source design of a comfortable, adjustable face shield he began to production of this at his home workshop at a rate of 40 units per hour.

A few weeks later, he became a part of a network of makers and industry specialists capable of producing 10,000 units a day. He was told his contribution and that of other makers is helping local practitioners sleep easier knowing they were safe at work.

Mark utilised his skills outside of work to support local practitioners and provide much needed PPE.

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Manchester Metropolitan University – Asda

Paige Twidale, a Deputy Store Manager as part of her Chartered Manager (Retail) Degree Apprentice worked throughout the COVID-19 crisis in store.

Part of Paige’s role was to work out how to operate the store differently during COVID to ensure the safety of both staff and customers. Paige limited the number of visitors to the store at one time, coordinated the NHS priority shopping hours, distributed PPE to relevant colleagues and ensured a two metre distance at all times in store.

Paige also ensured she communicated regularly with colleagues to hear their concerns and suggestions so they could continue to feel safe at work.